| 1. |
Q: |
How do I contact iPlayMusic for answers to further questions? |
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A: |
For general customer support questions, please send us an email to support@iplaymusic.com. A customer service representative will respond to your inquiry within 24 hours during the week. Inquiries received after 3 p.m. PST on Fridays will receive a response by the following Monday.
Need live technical assistance? Please contact us via Skype (text chat only). You can download and install Skype for free for both Mac and Windows at www.skype.com. Our user ID is iplaymusic.
Technical assistance via Skype is available Monday - Friday from 9 a.m. to 5 p.m. Pacific Standard Time.
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| 2. |
Q: |
What is the difference between the free downloadable version of the software and the boxed software that is sold on our site and in retail stores for $39.95? |
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A: |
The software works on its own as a standalone product, and is also a free update to the boxed versions. It does not include any videos, but provides the ability to pick and choose from hundreds of videos and video packs to download from the iPlayMusic Download Store. There are some free video products in the Download Store and others that range in price from .99 cents to $35. The boxed software for sale online and in retail stores includes over 4 hours of videos, complete GarageBand and Acid projects, pre-encoded iPod videos, and special songs by famous artists not available in the Download Store. If you are interested in the boxed software, you can learn more about the Mac version here and the Windows version here. |
